Payments and Refunds

Payment Terms and Returns

Angel Sent Aromatherapy is not responsible for any breakages or theft after the package has left our facilitiy, we cannot be held responsible for freight handling. 

Any Angel Sent Aromatherapy replacement for products that are deemed not faulty will be at the discretion of management. Replacement because of change of mind will not be accepted. We are especially strict with this given the recent COVID19 situation. However if we deem so we  may issue you with a credit to be used at another time. 

From time to time your candle colour will be different and because the wax we use is so natural and the fragrances, essential oils are pure discolouration or pitted soy wax is not uncommon. This does not impact the quality of your candle in any way. The more pure the candle and oil the less "perfect" the wax. However if you have a problem with your candle please contact us and we will do all we can to assist you with your problem. 

If we agree there is a problem with your item all returned goods must be in un-used condition with packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.

 

Promotional Codes 

The following terms and conditions (T&Cs) apply to the use of ALL online promotional vouchers and codes distributed by Angel Sent.

 

Codes must be used at the time of checkout and can not be applied after purchase.

Angel Sent Promotional codes are only to be used for a one time purchase only.

Promotional codes are only to be used by the specific person to whom the code was provided directly by Angel Sent.Promotion codes can not be used in conjunction with any other promotional offer or promotional code. 


Promotional codes are not valid on sale items or other discounted items.

Angel Sent reserves the right to cancel the use of promotional codes or to cancel the entire order without refund* where the codes are used in the following circumstances:

a. suspicious or fraudulent codes use;

b. use that breaches any of these terms and conditions;

c. code abuse, including codes redeemed using multiple accounts, names, email addresses or checkouts associated with the same customer or group of customers; and/ or

d. codes used in bad faith (including shared codes, resold vouchers, or use of codes on orders made and intended for resale).

 

In the event of any of the above code misuse, we reserve the right to cancel an order without refund as fair payment for the damage and costs caused to our business. Part of the funds will instead be donated to a worthy charity of our choosing. 

Additional terms and conditions may be specified in relation to specific promotional codes (for example, duration, discount amount and products covered), and will govern the use and redemption of those vouchers in addition to these terms.


Use of codes by re-sellers is not tolerated, and Angel Sent reserves the right to cancel orders which are deemed to display re-seller behaviour.

Promotional codes are not exchangeable for cash.

 

Angel Sent reserves the right to change these terms or cancel any promotions at any time without notice.

 

In the event of the return of any product purchased using a promotional code, the order no longer qualifies for the promotion advertised, and thus Angel Sent will deduct the value of the offer from the refund.